Page: Terms & Conditions
Terms, Conditions & Website Policies
These Terms, Conditions & Website Policies ("Terms") govern your access to and use of the UK Sleep Well website and all associated services (the "Platform") at www.uksleepwell.com.
By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not accept them, you must not use the Platform.
PART A – TERMS & CONDITIONS
1. Eligibility
• You must be at least 18 years of age to use the Platform.
• By placing an order, you confirm that all information you provide is accurate, complete, and up to date.
• We reserve the right to request age or identity verification where we consider it necessary.
2. Medical Responsibility
Products available on the Platform are not a substitute for professional medical advice, diagnosis, or treatment. Before purchasing any medication, you are responsible for:
• Consulting a qualified healthcare professional to confirm the product is appropriate for your needs.
• Providing accurate and truthful health and personal information.
• Ensuring the product you are ordering is suitable for your circumstances.
UK Sleep Well does not guarantee the suitability, effectiveness, or outcomes of any product.
3. Orders & Acceptance
• All orders are subject to availability and acceptance. If a product is out of stock, we reserve the right to substitute it with a similar equivalent product at our discretion.
• An order is only confirmed once payment has been successfully verified.
• We reserve the right to refuse, cancel, or limit any order at our discretion.
• Additional information may be requested before dispatch for safety or fraud prevention purposes.
4. Pricing & Payment
• Prices are displayed at checkout and may be updated without prior notice.
• Payment must be made using one of our approved payment methods.
• All orders may be subject to fraud and security checks before dispatch.
5. Delivery, Refunds & Complaints
Delivery, returns, refunds, and complaints are governed by our Delivery, Refunds & Complaints Policy, which forms part of these Terms and is available on our website at www.uksleepwell.com.
6. Customs & Import Compliance
You are solely responsible for ensuring that any products you order comply with the import laws of your country. UK Sleep Well is not liable for:
• Delays caused by customs processing
• Seizures or confiscations by border or regulatory authorities
• Refusals to release goods by any governmental body
7. Chargebacks & Misuse
Initiating an unauthorised chargeback or misusing our policies may result in:
• Immediate suspension or termination of your account
• Refusal of current or future orders
• Information being shared with payment processors and fraud prevention services
8. Intellectual Property
All content on the Platform — including text, branding, logos, graphics, and design — is the property of or is licensed to UK Sleep Well. You may not reproduce, distribute, or otherwise use any content from the Platform without our prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, UK Sleep Well shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Platform. Our total liability in any matter shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under UK consumer law.
10. Governing Law
These Terms are governed by the laws of England and Wales. Applicable UK consumer protection legislation will apply where required.
PART B – WEBSITE DISCLAIMER
The information provided on the UK Sleep Well website is offered on an “as is” basis. While we make reasonable efforts to keep our content accurate and up to date, we do not provide any warranties, express or implied, regarding:
• The accuracy or completeness of any information on the Platform
• The uninterrupted availability or error-free operation of the website
• The suitability of any product or information for your particular purpose
All content on this website is for general informational purposes only and does not constitute medical, legal, or professional advice. You should always consult a qualified professional before making decisions based on information found here.
UK Sleep Well is not responsible for the content, availability, or practices of any third-party websites linked from the Platform. Following such links is entirely at your own risk.
PART C – COOKIE POLICY
Our website uses cookies and similar tracking technologies to improve your browsing experience and ensure that the Platform functions as intended.
11. What We Use Cookies For
Cookies allow us to:
• Enable essential website functionality that the site cannot operate without
• Remember your preferences and settings between visits
• Analyse how visitors interact with our site to improve usability and performance
• Support fraud prevention and security monitoring
12. Managing Your Cookie Preferences
You can control or disable cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or be notified before a cookie is set.
Please be aware that disabling cookies may affect how parts of our website function. Some features may not operate correctly without them.
13. Contact Us
If you have questions about these Terms or any of the policies set out in this document, please contact us:
• Email: info@uksleepwell.com
• Phone: +44 (0)20 3951 4117
• Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
• Website: www.uksleepwell.com