Privacy Policy
Privacy Policy
At UK Sleep Well, we take the privacy and security of your personal information seriously. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.
We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
UK Sleep Well operates the website at www.uksleepwell.com. For data protection purposes, we act as the data controller in respect of the personal information you provide to us.
You can reach us at:
• Email: info@uksleepwell.com
• Phone: +44 (0)20 3951 4117
• Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
2. What Information We Collect
Information You Provide
When you visit our website, create an account, or place an order, we may collect:
• Your full name and date of birth
• Billing and delivery addresses
• Email address and phone number
• Order history and transaction records
• Any communications you send to our customer support team
Information Collected Automatically
When you browse our website, we may also collect certain technical data automatically, including:
• IP address and approximate location
• Device type, operating system, and browser
• Pages visited, time spent on the site, and click behaviour
• Cookie and session data (see our Cookie Policy within our Terms & Conditions)
3. How We Use Your Information
We use your personal data to:
• Process, fulfil, and manage your orders
• Communicate with you about your orders, account, or enquiries
• Detect, investigate, and prevent fraud or misuse of our platform
• Maintain the security and performance of our website
• Meet our legal and regulatory obligations
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
• Contractual necessity – to process your order and deliver our services.
• Legal obligations – to comply with applicable laws and regulatory requirements.
• Legitimate interests – to improve our services, protect our business, and prevent fraud.
• Consent – where required by law, such as for certain marketing communications.
5. Sharing Your Information
We may share your data with trusted third parties where necessary to operate our business, including:
• Payment service providers, to process transactions securely
• Delivery and courier partners, to fulfil your orders
• IT, hosting, and website service providers
• Fraud prevention and identity verification services
• Law enforcement or regulatory authorities, where legally required
All third-party partners are required to handle your data securely and in accordance with applicable data protection law. We do not permit them to use your data for their own purposes.
6. Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
• Right of access – to request a copy of the data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete information.
• Right to erasure – to request deletion of your data in certain circumstances.
• Right to restriction – to ask us to limit how we process your data.
• Right to portability – to request a transferable copy of your data.
• Right to object – to object to certain types of processing.
To exercise any of these rights, please contact us at info@uksleepwell.com. We will respond within 30 days.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to:
• Complete and manage your orders
• Meet legal and regulatory retention requirements
• Resolve disputes and prevent fraud
Once data is no longer needed, it is securely deleted or anonymised.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no online transmission is entirely risk-free, and we cannot guarantee the absolute security of data sent to or from our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. We encourage you to review this page periodically.
10. Contact Us
For any privacy-related questions or concerns, please contact us:
• Email: info@uksleepwell.com
• Phone: +44 (0)20 3951 4117
• Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
• Website: www.uksleepwell.com